Natural Factors Nutritional Products Ltd. Website Privacy Policy

This Policy is a statement of our general privacy policy and practices governing the ways in which we collect, hold and use information about individual persons. Our privacy policy is easy to find as it is located on our homepage and each page of this website. Where personal data is requested, further explanation may be provided, where appropriate, as to the purposes for which the data will be used. This Policy, coupled with any supplementary explanation, is designed to provide privacy protection tailored to the individual visitor to, or user of, this website.

1. Pledge on Privacy

The term “personal data” as used in this Policy refers to information such as your name, birth date, e-mail address or mailing address that can be used to identify you. Natural Factors Nutritional Products Ltd. (“Natural Factors”) will not process your personal data without your consent.

In processing your personal data, we pledge to fully comply with internationally recognized standards of privacy protection. In so doing, we ensure compliance by our staff with strict standards of security and confidentiality.

The next sections explain how and when we collect personal data from you.

2. Intended Use of Personal Data

Most of our services do not require any form of registration, allowing you to visit our site without telling us who you are. However, some services may require registration. When you register with us, you may need to complete certain fields. In these situations, if you chose to withhold any personal data requested by us, it may not be possible for you to gain access to certain parts of the site and for us to respond to your query.

NATURAL FACTORS processes personal data for specific and limited purposes, which we inform you about when we ask you for information. For example, we may collect and use personal data to provide you with products or services, to bill you for products and services you request, to market products and services which we think may be of interest to you, or to communicate with you for other purposes. Information you send to our customer service department is used only to help resolve your problem and is otherwise kept private.

NATURAL FACTORS keeps your data only for as long as is reasonably needed for such purposes and in accordance with any applicable legal or ethical reporting or documentation retention requirements.

3. Non-Disclosure of Information

NATURAL FACTORS will not sell, share or otherwise distribute your personal data to third parties outside the Factors Group of Nutritional Products Inc. However, personal data may occasionally be transferred to third parties who act for or on behalf of NATURAL FACTORS, or in connection with the business of NATURAL FACTORS, for further processing in accordance with the purpose(s) for which the data was originally collected.

Where disclosure of personal data to a third party occurs we will endeavour to ensure that the processing is performed in accordance with the purposes and within the limits under which the data was originally collected. Such third parties may operate under different privacy policies. In the event that this website is closed down, all personal data will be destroyed or you will be notified of any new manner of use of the data so you may revoke your consent of the use of this data.

4. Right of Access

You have the right to access and update your personal data or to require their deletion. We endeavour to ensure that personal data is up-to-date, accurate, and complete. If you wish to access or correct your personal data held by us, please call 1-800-663-8900. Your requests will be dealt with in a prompt and proper manner. No charge will be levied for complying with a correction request, however, for all other requests, NATURAL FACTORS may charge a small fee to cover its costs. Requests to delete personal data will be subject to any applicable legal and ethical reporting or document filing or retention obligations imposed on NATURAL FACTORS.

5 . Security and Confidentiality

To ensure the security and confidentiality of personal data that NATURAL FACTORS collects on-line, NATURAL FACTORS uses data networks protected, inter alias, by industry standard firewall and password protection. Access to personal data is restricted to those employees who have a need to use the data and who have been trained to handle such data properly and observe strict standards of confidentiality. If an employee breaches our policies and procedures he/she will be disciplined accordingly. Staff compliance with our policies and procedures is regularly audited and reviewed. While we cannot guarantee against any loss, misuse or alteration to data, we try to prevent such unfortunate occurrences.

6. Data Transfer Abroad

We may transfer your data to one of NATURAL FACTORS’ databases outside your country of domicile. If the level of privacy protection in a country does not afford an adequate level of privacy protection, we will ensure that data transfers to NATURAL FACTORS databases in that country are adequately protected and that the transfer of data to third parties in such countries will not occur unless we obtain your express consent to such transfer in advance.

7. Anonymous Data and “Cookies”

Most of the information that NATURAL FACTORS collects from its website(s) is anonymous information, such as the pages you visit and searches you perform. When you visit our website, we do not collect any personal data from you unless otherwise authorized by you.

Anonymous information is processed by NATURAL FACTORS to help improve the contents of the site and to compile aggregate statistics about individuals using our site for internal, market research purposes. In so doing, NATURAL FACTORS may install “cookies” that collect the first level domain name of the user (e.g., “bigmail.com” from and e-mail address of john@bigmail.com) and that date and time of the access. Cookies by themselves cannot be used to discover the identity of the user. A cookie is a small piece of information that is sent to your browser and stored on your computer's hard drive. Cookies do not damage your computer. You can set your browser to notify you when you receive a cookie, this will enable you to decide if you want to accept it or not.

8. Spamming

NATURAL FACTORS does not condone “spamming.” Spamming is defined as sending unsolicited e-mails, usually of a commercial nature, in large numbers and repeatedly to individuals with whom the sender has had no previous contact or who have declined to receive such communications.

In contrast, where NATURAL FACTORS believes that certain product, health, or other information is of importance to you it reserves the right to inform you by e-mail whilst giving you the choice of opting out of such service.

9. Personal Information and Children

NATURAL FACTORS will not knowingly collect, use or disclose personal data from a minor under the age of 13, without obtaining prior consent from a person with parental responsibility (e.g., a parent or guardian) through direct off-line contact. We will provide the parent with (a) notice of the specific types of personal data being collected from the minor, and (b) the opportunity to object to any further collection, use, or storage of such information. NATURAL FACTORS abides by laws designed to protect children.

10. Links to Other Sites

This Privacy Policy applies only to this Site to the exclusion of third party websites. NATURAL FACTORS may provide links to other websites that we believe may be of interest to our visitors. We aim to ensure that such websites are of the highest standard. However, due to the nature of the World Wide Web, NATURAL FACTORS cannot guarantee the standards of every website link it provides to be responsible for the contents of non-NATURAL FACTORS sites.

11. Contact NATURAL FACTORS

If you have any queries or complaints about our compliance with this Privacy Policy, or if you would like to make any recommendations or comments to improve the quality of our Privacy Policy, please email us at: customerservice@naturalfactors.com . This privacy policy is effective as of August 1, 2004. We aim to constantly improve the tools available to you to manage the data that you provide to us. Please refer to this page from time to time to review these other new features.

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